Our goal at Head West Mirror is to help you find your perfect mirror. That’s why we offer a 30-day money-back guarantee for all our products.
Our products can be returned within 14-30 days of delivery for a replacement, exchange, or refund. Simply contact us, let us know of your intent to return, and cover the insurance and postage.
We want you to feel confident and inspired while shopping our online store. If you receive a damaged or defective product, we will send you a replacement. If you receive your product and simply aren’t 100% happy with it, you can send it back to us for a refund.
Upon receiving your item, we strongly recommend carefully inspecting it for any damage or defects. It’s important that you inform us of any potential damages prior to installation of the mirror; once a mirror is installed & fitted to the wall, damage claims will not be warranted.
Damaged mirror claims will not be warranted beyond the 14-days claim period.
Our return policy covers returns of products in new or “like-new” condition up to 30 days after delivery, excluding any products listed as nonrefundable at the time of purchase. Product(s) must be returned with its original, undamaged packaging, unused, with all its original hardware, and in its original packaging.
A $25 restock fee will be applied to each returned product to cover our inspection and restock cost. Once we receive the product, we will inspect the item to ensure that it meets our return criteria prior to refunding the purchase. Any product returns that don’t meet our return criteria may be subject to rejection or additional restocking fees.
For returns or exchanges, please email us at firstname.lastname@example.org to obtain a return form, then simply follow these instructions:
- Repack the item(s) in the original packing material.
- Complete, detach, and enclose the RETURN FORM.
- Remove or cover all original shipping labels.
4950 S. Santa Fe Ave.
Vernon, CA 90058
Refunds are applied your original payment method. Credit card refunds can take up to 1-2 statement cycles to appear.