We ship out in-stock items the same day if placed by 11:00 AM PST. Any orders received after 11:00 AM PST will be processed the next business day. For orders received after 11:00 AM PST between Friday and Sunday, they will be processed on Monday or the next business day thereafter if there is a national holiday. Standard shipping within the contiguous United States takes an estimated 2-5 business days from California.

Estimated delivery dates are not guaranteed. Please contact us if you have not received your order by the estimated date of delivery. All prices are listed in US dollars, and our business days are Monday through Friday excluding United States federal holidays.

Oversize or heavy items may incur additional costs. Exact shipping cost will be calculated during the checkout process.

Expedited shipping is available for all of our products. Select an expedited shipping option upon checkout, and the exact shipping cost will be calculated prior to payment.

We are currently only shipping to US territories. P.O. BOX SHIPPING We do ship to Post Office Boxes. Please note that this may result in a change of carrier or shipping cost. We are unfortunately not able to ship to APO or FPO addresses.

We endeavor to display the most current and accurate product inventory information. If the availability of your order has changed, we will contact you directly to update you.

Once you’ve placed your order, you will receive an email confirmation. When your order has shipped, you will receive an email with a tracking number and a link to check the status of your package.

If you would like additional information about our shipping policy or rates, please contact us. We are happy to answer any questions you may have.

Our goal at Head West is to help you design a beautiful and comfortable home. That’s why we offer a satisfaction guarantee for all our products. Our products can be returned within 30 days of delivery for a replacement, exchange, or refund. We want you to feel confident and inspired while shopping our online store. If you receive a damaged or defective product, we will send you a replacement. If you receive your product and simply aren’t 100% happy with it, you can send it back to us for a refund.

Our return policy covers returns of products in new or like-new condition up to 30 days after delivery, excluding any products listed as nonrefundable at the time of purchase.

Use our convenient form to submit a refund request, or email us at [email protected]. Then simply follow the instructions to return your item.